- - 24x7 Access to ProSupport Plus engineers for faster issue resolution
- - Designated Technology Service Manager who knows your environment
- - Predictive analysis for issue prevention and optimization with SupportAssist and Secure Remote Services
- - Proactive monitoring, issue detection, notification and automated case creation SupportAssist and Secure Remote Services
- - 4 Hour Mission Critical onsite parts and labour response
1Y Basic Onsite Service – 3Y ProSupport Plus for Enterprise with Mission Critical
ProSupport Plus proactively improves the performance and stability of critical systems through automated support, analytics and the right expertise for your organization. ProSupport Plus not only gets you back up and running quickly, but also proactively helps you get ahead of problems before they happen. You’ll have the freedom to adopt complex technologies with confidence, knowing Dell EMC has the expertise and insights to help you be more productive and focus on your goals.
Mission Critical is a rapid resolution option, giving 4 hour parts and/or labour response. Rely on Dell EMC to get you back up and running fast.
*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.
DELL Upgrade from 1Y Next Business Day to 3Y ProSupport Plus 4H, 3 year(s), 24x7x365
DELL Upgrade from 1Y Next Business Day to 3Y ProSupport Plus 4H. Number of years: 3 year(s), Service time (hours x days): 24x7x365, Response time: 4 h